Jira Service Management

{"xsrfToken":"B3RP-MTG8-0WJ5-STXF_0a5934449372c70a9a985dca6c8c57ba2d7d9010_lout","branding":{"id":"1","key":"ser","name":"Matrix Requirements Service","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#9db560","headerLinkHoverBGColor":"#9db560","headerBadgeColor":"#9db560"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b2615e7e-431c-4902-861c-d344fba28bb4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzY2QwMDU1MC0yZDgwLTRkNjQtYTkzOS0wYzU0NDM4OTY4ZWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIyNjE1ZTdlLTQzMWMtNDkwMi04NjFjLWQzNDRmYmEyOGJiNCI6WyJyZWFkIl19LCJleHAiOjE2Njk2ODQ0MTQsIm5iZiI6MTY2OTY4MzgxNH0.uUAMaeJvNsuvZyhf8kms02G4rDpqS9tFkJtlny9y6kg&client=3cd00550-2d80-4d64-a939-0c54438968eb&mode=fit","logoId":"b2615e7e-431c-4902-861c-d344fba28bb4","isLogoAvailable":true,"helpCenterTitle":"Welcome to Matrix Requirements Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Matrix Requirements Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#007b88","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d593a722-1e7e-48fa-b4b5-39234b408271/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzY2QwMDU1MC0yZDgwLTRkNjQtYTkzOS0wYzU0NDM4OTY4ZWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ1OTNhNzIyLTFlN2UtNDhmYS1iNGI1LTM5MjM0YjQwODI3MSI6WyJyZWFkIl19LCJleHAiOjE2Njk2ODQ0MTQsIm5iZiI6MTY2OTY4MzgxNH0.XvaweGu9PMziziWrJ29tEBeGxUAABuE9F346m0UW0Ww&client=3cd00550-2d80-4d64-a939-0c54438968eb&height=300&mode=fit","bannerMediaApiFileId":"d593a722-1e7e-48fa-b4b5-39234b408271","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"ser","projectId":11200,"serviceDeskId":1,"name":"Matrix Requirements Service","description":"<p>Welcome! You can raise a service request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"4","name":"MatrixALM and MatrixQMS Support","descriptionHtml":"<h4><a name=\"Pleaseletusknowhowwecanhelpyou.%5C%5CProvideasmuchinformationaspossiblesothatwecangetbacktoyouwithananswerquickly.%5C%5CFindouronlinehelpherehttps%3A%2F%2Fdocs22.matrixreq.com%2F.\" target=\"_blank\"></a>Please let us know how we can help you. <br class=\"atl-forced-newline\">Provide <ins>as much information as possible</ins> so that we can get back to you with an answer quickly. <br class=\"atl-forced-newline\">Find our <a href=\"https://docs22.matrixreq.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>online help here</b></a>.</h4>","callToAction":"MatrixALM and MatrixQMS Support","introHtml":"<p>Get assistance for Matrix Requirements</p>","icon":11327,"iconUrl":"https://matrixreq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11327","groups":[1],"key":""},{"id":"6","name":"Svn Gateway","descriptionHtml":"","callToAction":"Svn Gateway","introHtml":"<p>Get assistance for Svn Gateway</p>","icon":11000,"iconUrl":"https://matrixreq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11000","groups":[1],"key":""},{"id":"11","name":"Access Request","descriptionHtml":"","callToAction":"Access Request","introHtml":"<p>Access Request</p>","icon":10931,"iconUrl":"https://matrixreq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10931","groups":[],"key":""},{"id":"10","name":"Bug Fix Request","descriptionHtml":"","callToAction":"Bug Fix Request","introHtml":"<p>Bug Fix Request</p>","icon":10910,"iconUrl":"https://matrixreq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10910","groups":[],"key":""},{"id":"15","name":"Config Request","descriptionHtml":"","callToAction":"Config Request","introHtml":"<p>Config Request (User asks to have some configuration changed)</p>","icon":10939,"iconUrl":"https://matrixreq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10939","groups":[],"key":""},{"id":"7","name":"Finance","descriptionHtml":"","callToAction":"Finance","introHtml":"<p>Finance related issues - invoices etc</p>","icon":10912,"iconUrl":"https://matrixreq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10912","groups":[],"key":""},{"id":"1","name":"Get help","descriptionHtml":"<p>Get assistance for general IT problems and questions <span class=\"error\">[example]</span></p>","callToAction":"Get help","introHtml":"<p>Get assistance for general problems and questions</p>","icon":10927,"iconUrl":"https://matrixreq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10927","groups":[],"key":""},{"id":"12","name":"Improvement Request","descriptionHtml":"","callToAction":"Improvement Request","introHtml":"<p>Improvement Request</p>","icon":10921,"iconUrl":"https://matrixreq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10921","groups":[],"key":""},{"id":"8","name":"New Feature Request","descriptionHtml":"","callToAction":"New Feature Request","introHtml":"<p>New Feature Request</p>","icon":10936,"iconUrl":"https://matrixreq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10936","groups":[],"key":""},{"id":"14","name":"Other Requests","descriptionHtml":"","callToAction":"Other Requests","introHtml":"<p>Other Requests</p>","icon":10932,"iconUrl":"https://matrixreq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","groups":[],"key":""},{"id":"9","name":"Sales","descriptionHtml":"","callToAction":"Sales","introHtml":"<p>Sales Request</p>","icon":10913,"iconUrl":"https://matrixreq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10913","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[6,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4e696d89-e222-3405-8faf-9da00287d6ac","appLinkName":"System Confluence","appLinkUrl":"https://matrixreq.atlassian.net/wiki","spaceKey":"USV11","spaceName":"UserManual","spaceUrl":"https://matrixreq.atlassian.net/wiki/spaces/USV11","isServer":false},"labels":[],"projectKey":"SER","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SER","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":4,"projectId":11200,"form":{"name":"MatrixALM and MatrixQMS Support","descriptionHtml":"<h4><a name=\"Pleaseletusknowhowwecanhelpyou.%5C%5CProvideasmuchinformationaspossiblesothatwecangetbacktoyouwithananswerquickly.%5C%5CFindouronlinehelpherehttps%3A%2F%2Fdocs22.matrixreq.com%2F.\"></a>Please let us know how we can help you. <br class=\"atl-forced-newline\" />Provide <ins>as much information as possible</ins> so that we can get back to you with an answer quickly. <br class=\"atl-forced-newline\" />Find our <a href=\"https://docs22.matrixreq.com/\" class=\"external-link\" rel=\"nofollow noreferrer\"><b>online help here</b></a>.</h4>","callToAction":"MatrixALM and MatrixQMS Support","intro":"<p>Get assistance for Matrix Requirements</p>","instructions":"<h4><a name=\"Pleaseletusknowhowwecanhelpyou.%5C%5CProvideasmuchinformationaspossiblesothatwecangetbacktoyouwithananswerquickly.%5C%5CFindouronlinehelpherehttps%3A%2F%2Fdocs22.matrixreq.com%2F.\"></a>Please let us know how we can help you. <br class=\"atl-forced-newline\" />Provide <ins>as much information as possible</ins> so that we can get back to you with an answer quickly. <br class=\"atl-forced-newline\" />Find our <a href=\"https://docs22.matrixreq.com/\" class=\"external-link\" rel=\"nofollow noreferrer\"><b>online help here</b></a>.</h4>","icon":11327,"iconUrl":"https://matrixreq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11327","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_11007","fieldConfigId":"11708","label":"Your instance url (https://YOURCOMPANY.matrixreq.com)","description":"Enter the URL of your Matrix instance (https://xxx.matrixreq.com)","descriptionHtml":"<p>Enter the URL of your Matrix instance (<a href=\"https://xxx.matrixreq.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://xxx.matrixreq.com</a>)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_11104","fieldConfigId":"11804","label":"Additional details: project, item,..","description":"Please provide as much information as possible (specific URLs, project / item name,...) so that we can help you as quickly as possible.","descriptionHtml":"<p>Please provide as much information as possible (specific URLs, project / item name,...) so that we can help you as quickly as possible.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"Add any information that can help us help you","descriptionHtml":"<p>Add any information that can help us help you</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2022-11-29T02:03:33+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4e696d89-e222-3405-8faf-9da00287d6ac","appLinkName":"System Confluence","appLinkUrl":"https://matrixreq.atlassian.net/wiki","spaceKey":"USV11","spaceName":"UserManual","spaceUrl":"https://matrixreq.atlassian.net/wiki/spaces/USV11","isServer":false},"labels":[],"projectKey":"SER","serviceDeskId":1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzY2QwMDU1MC0yZDgwLTRkNjQtYTkzOS0wYzU0NDM4OTY4ZWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMjAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2Njk2ODUwMTMsIm5iZiI6MTY2OTY4MzgxM30.p6hw4fy5a_i8iPYorPLjPVU1hi0Iv2Yv9PXMOa3Nshc","targetCollection":"upload-project-11200","endpointUrl":"https://api.media.atlassian.com","clientId":"3cd00550-2d80-4d64-a939-0c54438968eb","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fmatrixreq.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0MjEyOWUwZjhjOTk4NDgwOGU4MDhiMzEzYzcyMWU2NmI0Y2RkZTA3ZTc3ODJkOTk4MzU4MTIyM2RiYzllNDcyIiwiaXNzIjoiamlyYTo2YzM1ZGQ4Zi04OWEzLTRhZDMtYTNlMC1jNTc0MzdhYzI2ODQiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNjY5Njg0NzE0LCJpYXQiOjE2Njk2ODM4MTR9.Ubuc8lEoZb0SWTsWzb1WAA3ungJxEtlYsrszULCuVxA\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6NmMzNWRkOGYtODlhMy00YWQzLWEzZTAtYzU3NDM3YWMyNjg0IiwiY29udGV4dCI6eyJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU0VSIiwiaWQiOiIxMTIwMCJ9fX0sImV4cCI6MTY2OTY4NDcxNCwiaWF0IjoxNjY5NjgzODE0fQ.KiSguqyEtdCQE3ga3kFiN1Xw-V_ETKa2WgmkdrVqUkQ\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SER\\\",\\\"id\\\":\\\"11200\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SER\\\",\\\"project.id\\\":\\\"11200\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"4\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://matrixreq.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}