Images on external or your own servers are not necessarily accessible from the Matrix server or they might disappear in the future.
So the images might be visible on your PC, e.g. because your are logged on to your confluence but not for our server or your colleaguesSometimes your browser is able to display images because you are logged on to a web site (e.g. a wiki in the intranet). If you copy and paste these images into Matrix they need to be imported into the Matrix database, in order to ensure that they show up in documents - even if the original images are deleted.
If the import fails, Matrix will show a red status bar indicating this and the images will have a red border.
What do do in this case:
- download the image to your computer
- remove replace the link image in Matrix import it into the text field (either browsing for it or using drag and drop)
...
- with the one from your local disk.